Privacy Policy

PRIVACY POLICY

The company FLORE NORMAN, registered under number 539 325 027 RCS Lisieux, attaches great importance to the protection of your personal data and carefully ensures compliance with the protective provisions relating to privacy and the processing of personal data.
The purpose of this personal data protection charter is to describe how and when EURL ADRION HELENE collects, uses and communicates certain personal data that you send to it in order to meet your needs but also to optimize and improve the quality of the services that we offer you.

1. UNDER WHAT ASSUMPTIONS DOES THIS CHARTER APPLY?

This charter informs you about the methods of collection, processing and use of your data when:

– you are visiting the FLORE NORMAN website

– you subscribe to our newsletter (product information & promotional offers and personalized content)

– you contact our customer service or after-sales service via our “Contact us” form

– you participate in our competitions.

2. WHAT DATA IS COLLECTED BY EURL ADRION HELENE?

You transmit data to us, in particular:

– when you register on our website by filling out various forms relating to your account

– when you participate in a competition

– when you subscribe to our newsletter

– when you communicate with our customer relations or after-sales service.

This information may, for example, contain:

– your first and last name(s)

– your date of birth

– your gender

– your postal address

- Your email address

– your telephone number(s)

– your means of payment

– your order history.

The same applies to all information you provide to us relating to the people for whom you wish to send your order.
You can choose not to provide us with certain information; however, this decision may deprive you of some of the services and features we offer. Information essential to the provision of our services and features is identified by an asterisk on our collection forms.

3. HOW DO WE USE THE DATA WE COLLECT?

We use your data to enable the management of your registration on our website and the execution of the various related services.
Your data will be used in particular to validate your registration as a customer, collect your payments, inform you by SMS, email, etc. on the terms of execution of the contract that binds us (information on your delivery, on possible delays, the availability of our products, etc.).

Execute contracts entered into between us:

As part of our business, we may use business partners who are responsible for providing certain services on our behalf.
For example, to ensure the delivery of your packages, we work with carriers. As a result, some of your data (name, first name, address, telephone number, etc.) is transmitted to them so that they can provide their services.
However, our business partners may not use your data for any purpose other than that necessary to provide the services you have requested. They are also required to process your data in strict compliance with applicable legislation.

For internal statistics purposes:

We may use your data to carry out various statistical studies.
Ensure compliance with the law and court decisions

Your data may be used for:

– respond to a request from an administrative or judicial authority, a representative of the law, a legal officer or comply with a court decision

– ensure compliance with our general conditions of sale and the charter

– protect our rights and/or obtain compensation for any damages we may suffer or limit the consequences thereof

– prevent any action contrary to the laws in force, particularly in the context of preventing the risks of fraud.

Manage your participation in the Competitions
When you participate in a competition, you provide us with certain data. This data is essential for us to process your entry and, if applicable, to award you with a prize.
Furthermore, with your prior and express consent, we may use this data to send you our Newsletter.

4 WHO ARE THE RECIPIENTS OF YOUR DATA?

We may share your data with various third parties, including:
with our partners (transport companies, customs authorities, financial institutions, etc.) in compliance with applicable legislation and according to our instructions.

5. WHAT ARE YOUR RIGHTS?

Your rights of access, rectification, deletion and opposition.
You are able to access, correct, update or delete personal information about you.
You also have the right to object to the processing of your data.
To exercise all of these rights, you must send a letter by post to the following address: L'EURL ADRION HELENE – 13 rue de la Picane, 14130 Saint-Gatien des Bois – France, attaching a copy of your identity document to your request.
The right to the portability of your data.

The right to portability gives you the possibility of recovering part of the data concerning you, namely:

– the data you have transmitted to us directly

– data generated by your activities on our website

We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by applicable legislation.

REVISION OF THE CHARTER

EURL ADRION HELENE may be required to modify this charter, in particular if current legislation changes. Any changes will be posted on this page.